Phy-gital Roundtable: Breakfast Roundup from Germany and Netherlands

02 May '15 | Debjyoti Paul

German Shoppers: Meet Them in the Fast Lane to Phy-gital

15 January '15 | Ralf Reich

Shoppers Will Share Personal Information (But They Don’t Want to be “Friends”)

15 January '15 | Anil Venkat

Modernize or Perish: Property and Casualty Insurers and IT Solutions

14 January '15 | Manesh Rajendran

Benelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial

13 January '15 | Anil Gandharve

The New Omnichannel Dynamic: Finding Core Principles Across Industries

13 January '15 | Debjyoti Paul

Technology does not disrupt business – CIO day 2014 Roundup

02 December '14 | Anshuman Singh

Apple Pay – The Best Is Yet To Come

02 December '14 | Indy Sawhney

Digital transformation is a business transformation enabled by technology

01 December '14 | Amit Varma

3 Stages of FATCA Testing and Quality Assurance

06 October '14 | Raman Suprajarama

3 Reasons why Apple Pay could dominate the payments space

18 September '14 | Gaurav Johri

Beacon of Hope: Serving Growth and Customer Satisfaction

05 August '14 | Debjyoti Paul

The Dos and Don’ts of Emerging Technologies Like iBeacon

30 July '14 | Debjyoti Paul

What You Sold Us On – eCommerce Award Finalist Selections

17 July '14 | Anshuman Singh

3 Steps to Getting Started with Microsoft Azure Cloud Services

04 June '14 | Koushik Ramani

8 Steps to Building a Successful Self Service Portal

03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

What does a mobile user want?

03 January '14 | Gopikrishna Aravindan

Quick wins in non-linear automation and transformation of your corporate loan origination process

Posted on: 31 May '13
Shobhit Mathur
Head, Banking & Financial Services Center of Excellence

The prospect of executing a long and arduous program to fully automate corporate lending processes is daunting. However, it’s not an “All or Nothing” scenario. Business process management or BPM based solutions can be implemented in such a way that your processes retain the necessary subjectivity, while helping you improve the time taken for the decision process and improve the TAT. A well-implemented solution can also get you started on the transformation path and dramatically improve business intelligence into the key performance areas so that subsequent improvements projects can be undertaken.

Common scenarios in the past:

  1. Maintaining the status quo – These are small quick fix approaches that solve the pain areas of a few stakeholders but do nothing to streamline the overall process. Examples are email notifications or weekly dashboards of in-work items.Corporate Lending Process
  2. Sub-optimal solutions – A solution that partially addresses the problem but again does nothing to revisit the end-to-end process; Examples are collaboration sites that centralize lists and automate forms.

The key to embarking on an efficient and robust loan origination process:

  1. Assess and map the end-to-end process.
  2. Understand the opportunities that arise from parallelism in the process.
  3. Map the individual stakeholders and their needs.
  4. Prioritize and build a roadmap to the end goals.

With growth, companies tend to add process quickly internally, (of the ‘you can no longer do that informally- please raise a request’ variety). However, the same needs to be applied in customer facing processes as well. If customer facing processes continue to rely on Heroes, the primary problem is an inability to scale. Demand for Heroes grows faster than supply!

Of the above, achieving parallelism in the process is a key consideration. A linear process flow should be your last option, and only when absolutely required.

A BPM based solution can address the need. However, technology reuse, change management and the ability of your partner to implement the solution quickly are key considerations.

Please feel free to share your thoughts on it.

Read our whitepaper titled “Options for process automation of corporate loan approvals” to learn more.


Shobhit Mathur

Shobhit heads the Banking CoE and is responsible for Domain Enablement, Sales Support and Solutioning. He has global responsibility for pre-sales activities for both new client acquisition and expansion in existing accounts. He spearheads various internal competency and IP development initiatives.