Phy-gital Roundtable: Breakfast Roundup from Germany and Netherlands

02 May '15 | Debjyoti Paul

German Shoppers: Meet Them in the Fast Lane to Phy-gital

15 January '15 | Ralf Reich

Shoppers Will Share Personal Information (But They Don’t Want to be “Friends”)

15 January '15 | Anil Venkat

Modernize or Perish: Property and Casualty Insurers and IT Solutions

14 January '15 | Manesh Rajendran

Benelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial

13 January '15 | Anil Gandharve

The New Omnichannel Dynamic: Finding Core Principles Across Industries

13 January '15 | Debjyoti Paul

Technology does not disrupt business – CIO day 2014 Roundup

02 December '14 | Anshuman Singh

Apple Pay – The Best Is Yet To Come

02 December '14 | Indy Sawhney

Digital transformation is a business transformation enabled by technology

01 December '14 | Amit Varma

3 Stages of FATCA Testing and Quality Assurance

06 October '14 | Raman Suprajarama

3 Reasons why Apple Pay could dominate the payments space

18 September '14 | Gaurav Johri

Beacon of Hope: Serving Growth and Customer Satisfaction

05 August '14 | Debjyoti Paul

The Dos and Don’ts of Emerging Technologies Like iBeacon

30 July '14 | Debjyoti Paul

What You Sold Us On – eCommerce Award Finalist Selections

17 July '14 | Anshuman Singh

3 Steps to Getting Started with Microsoft Azure Cloud Services

04 June '14 | Koushik Ramani

8 Steps to Building a Successful Self Service Portal

03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

What does a mobile user want?

03 January '14 | Gopikrishna Aravindan

Driving Infrastructure & Operations (I&O) transformation as economy recovers – Part: 1

Posted on: 09 March '10

As businesses across industry have begun to emerge out of the economic recession organizations will need to redouble the effort to bring about transformations in I&O functions.

In this part of the blog, let us look at key challenges and solutions that businesses should look as they embark on transforming I & O function.


Service Predictability and Efficiency Management
Enterprise IT operations must consistently deliver predictable performance levels; service levels should be measured and improved through optimization. Enterprise IT should be able to research, re-skill / up-skill and bring value through technology advancement – virtualization, automation and scheduling, capacity planning and management, technology refresh, and tooling and process adherence. Internal IT continues to face tremendous challenge starting from defining to implementing and calibrating the key performance indicators (KPIs) as part of a comprehensive service level agreement (SLA) for a defined set of services.

Building expertise, and investment in enterprise tools & world-class methodologies

It is a daunting task for companies to continuously invest in:

  • * Technical training
  • * Acquiring industry best practices
  • * Developing and maintaining service delivery methodology
  • * Managing attrition
  • * Bringing in a variety of tooling, automation and scheduling skills
  • * Ability to focus on strategic project initiatives while also running mission critical operations
  • * Generating meaningful and accurate reports, root cause analysis
  • * Instituting continual service improvement initiative is an extremely daunting task

Small and medium sized businesses and large enterprises have to further deal with building and maintaining BC/DR plans, tested and ready-to-serve.

Managing Total Cost of Operations
The total cost of operations and management of IT Infrastructure and Application environment over a period of time invariably increases. When business drives down the IT budget, IT organization is challenged with delivering more for less, resulting in work force reduction, deferring training and technology refresh, stalling projects and more.

Jack Welch once stated, “Your back office is someone else’s front office”

In my next blog I will touch upon some of the key solutions that businesses need to look at. Do let us know some of the specific challenges that you are facing in your transformations. I will try and cover that in my next blog that talks about the solutions to these challenges.

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