As businesses across industry have begun to emerge out of the economic recession organizations will need to redouble the effort to bring about transformations in I&O functions.
In this part of the blog, let us look at key challenges and solutions that businesses should look as they embark on transforming I & O function.
Service Predictability and Efficiency Management
Enterprise IT operations must consistently deliver predictable performance levels; service levels should be measured and improved through optimization. Enterprise IT should be able to research, re-skill / up-skill and bring value through technology advancement – virtualization, automation and scheduling, capacity planning and management, technology refresh, and tooling and process adherence. Internal IT continues to face tremendous challenge starting from defining to implementing and calibrating the key performance indicators (KPIs) as part of a comprehensive service level agreement (SLA) for a defined set of services.
Building expertise, and investment in enterprise tools & world-class methodologies
It is a daunting task for companies to continuously invest in:
Small and medium sized businesses and large enterprises have to further deal with building and maintaining BC/DR plans, tested and ready-to-serve.
Managing Total Cost of Operations
The total cost of operations and management of IT Infrastructure and Application environment over a period of time invariably increases. When business drives down the IT budget, IT organization is challenged with delivering more for less, resulting in work force reduction, deferring training and technology refresh, stalling projects and more.
Jack Welch once stated, “Your back office is someone else’s front office”
In my next blog I will touch upon some of the key solutions that businesses need to look at. Do let us know some of the specific challenges that you are facing in your transformations. I will try and cover that in my next blog that talks about the solutions to these challenges.