On many occasions stakeholders ask designers to design experiences that are simple yet immersive and engaging for commercial Web applications. They leave it completely to the designers to think of ideas to achieve such designs. But, commercial Web application designers are always busy designing applications that are a function of
Over simplification of Web application design
They make sure all the business rules are incorporated, the right system responses are in place, the right set and amount of information is presented so that the right decisions are taken and so on and so forth. I would like to add here that there is nothing grossly wrong with that approach. While the results are not always great designs, they are not bad either.
But there are traits of game designs that an enterprise application designer can experiment with and design experiences that are memorable and desirable for people who use them. Theoretically, game design is not all that different and designers from other fields are perfectly capable of doing much of what game designers do.
A gross oversimplification of game design (Stephen Anderson’s way)
Instant Gratification vs. Slow Response Time
In most commercial software interfaces response time management is completely overlooked. The rule is “faster is always better,” and Google has almost mastered it. Search results displayed are shown with how many milliseconds it took for Google to process the results. However, game designers don’t think likewise and they defy the concept of instant gratification by making good use of the response time. It is like one driving to a hill station on a vacation with friends and family where en route experiences are equally important as reaching the destination is. Slow response time also allows users to think of their next move.
Closure to Completion Effect
Gamers become more aggressive, thrilled, and impatient when they come very close to completion of a level, task, or an activity in a game. But game designers design these activities to be highly unpredictable and vulnerable, to take the gamers’ excitement to the peak (for example, a game of Jigsaw Puzzle or Sudoku at the verge of completion). Similarly, Web application designers can start thinking of ideas to make the last piece of a task or an activity more engaging and exciting.
Learn To Become More Efficient In Future
Gamers become more efficient as they play and eventually become experts at it. Game designers leave cues that gamers use as tricks and keys to reach the expert level. The vast majority of software user interfaces have no consideration for how users can be taught by experience with the system to improve their performance. It is about finding those hidden patterns in the way people interact and manipulate the system. It is an applied learning that a user gains and reuses in different conditions to get faster results.
Short-term Memory Management
People love gaming because it challenges their reflexes, thinking, intuition, and dedication as they progress to higher levels with increased amount of complexity. Short-term memory management is a great tool for game designers to increase or reduce the complexity of the game. Interface designers are trained not to rely on user’s short-term memory (for example, showing a piece of information and expecting the user to remember it to re-enter the same somewhere else in the system).
However, game designers use it quite often in the form of locations, maps, symbols, and passwords which the gamers need to remember to clear a level or to reach a place. For example, arcade games use word codes that are displayed when the level is completed. These codes are supposed to be remembered by the player to re-enter to reach that level directly from beginning else he or she will have to pass through all the previous levels to get there. Similarly, the famous Angry Birds game shows the cage structure once to the player and leaves it to the player’s imagination to strike in the right area.
Game designers carefully design interactions that in a way expand the player’s mind and force him or her to think what’s happening. It is the mild confusion created with just enough contexts to consume the player’s cognition in subtle and compelling ways.
Enterprise Web application designers think of making interactions highly intuitive and transparent at all times. They think of giving surprises by making the application learn user patterns and then start intelligently predicting their next move and automate it.