Traditionally IT Infrastructure management has focused on assuring business up-time of the IT Infrastructure. Changing dynamics of business, where it is trying to keep PACE with the market, has increased focus on Business service availability.
If you attended our webinar on Integrated Infrastructure Management, (I highly recommend seeing the recording if you haven’t) you’ll realize that infrastructure management is a powerful and exciting driver of business transformation. The webinar was led by Kunhammed Baramy, our resident expert and a passionate advocate of building new-age, responsive and business aligned IT infrastructure. On the webinar Kunya discusses a roadmap for infrastructure management teams to move towards providing a holistic service.
The basic premise of the thought process outlined on the webinar is simple, but profound. It’s time to stop thinking about infrastructure management and start talking about business services management.
What’s the big difference? Pretty huge, actually! In the traditional view, IT service components are managed in silos – hardware, network, databases, application availability, performance and finally the business service provided to end users. This traditional view has inherent limitations because no one really maintains a consolidated view of what exactly drives a business service. Most business services are complex with multiple servers, multiple applications, multiple databases and multiple processes that make the service come alive for the user. Consider any online banking site, or a retail commerce application, or even back end services like account statements, or loyalty rewards redemption, to name a few. Now imagine that the end users experience a slow-down or do not receive their statements on time. Tickets will flow from one party to another, and then may traverse back the full path for due analysis and resolution. The missing link here is a view of the business process translated to its individual IT service components, each being monitored with their business impact clearly defined.
The key components of Integrated Infrastructure Management are thus:
What value does Integrated Infrastructure Management bring?
To accomplish all this, we need a platform approach which inherently supports a top down business process view, seamlessly integrates with several element management systems, and supports automation and correlation to move problem resolution closer to problem origination. The potential from such a platform is tremendous. To evaluate such a platform, visit the Infrastructure Management Services section on our website, or contact us for more details.