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02 May '15 | Debjyoti Paul

German Shoppers: Meet Them in the Fast Lane to Phy-gital

15 January '15 | Ralf Reich

Shoppers Will Share Personal Information (But They Don’t Want to be “Friends”)

15 January '15 | Anil Venkat

Modernize or Perish: Property and Casualty Insurers and IT Solutions

14 January '15 | Manesh Rajendran

Benelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial

13 January '15 | Anil Gandharve

The New Omnichannel Dynamic: Finding Core Principles Across Industries

13 January '15 | Debjyoti Paul

Technology does not disrupt business – CIO day 2014 Roundup

02 December '14 | Anshuman Singh

Apple Pay – The Best Is Yet To Come

02 December '14 | Indy Sawhney

Digital transformation is a business transformation enabled by technology

01 December '14 | Amit Varma

3 Stages of FATCA Testing and Quality Assurance

06 October '14 | Raman Suprajarama

3 Reasons why Apple Pay could dominate the payments space

18 September '14 | Gaurav Johri

Beacon of Hope: Serving Growth and Customer Satisfaction

05 August '14 | Debjyoti Paul

The Dos and Don’ts of Emerging Technologies Like iBeacon

30 July '14 | Debjyoti Paul

What You Sold Us On – eCommerce Award Finalist Selections

17 July '14 | Anshuman Singh

3 Steps to Getting Started with Microsoft Azure Cloud Services

04 June '14 | Koushik Ramani

8 Steps to Building a Successful Self Service Portal

03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

What does a mobile user want?

03 January '14 | Gopikrishna Aravindan

Infrastructure Management Services – Transforming Your Infrastructure And Operations

Posted on: 10 February '10

Hello and welcome to my maiden blog on I plan to use this opportunity to share my thoughts, opinions, point of views on some of the key trends and issues happening in this space especially when businesses across industry have begun to emerge out of the economic recession.

In 2010 organizations will need to redouble the effort to bring about transformations in infrastructure and operations functions through process efficiency, and service delivery innovations. This will increasingly be driven by aggressive and evolving competition, reducing margins, business demanding more value for less and technology convergence.

The businesses therefore have to deal with the strategic focus to create transformational value, fast without compromising on quality of service/product; remain flexible yet ensure timely support in order to differentiate them to their customers. These include all, applications, platforms and human capital within optimal budget while also having to manage and optimize the business critical operations that are enabled by the IT infrastructure.

In my next few blogs I will talk about the challenges and solutions businesses face as they embark on transforming their infrastructure and operations function.

I welcome your point of views and experiences so that I can be as specific as possible when I layout the challenges and solutions.

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  • Ronak

    This does interest me. To be more specific, I would like to know a little about “Remote Infrastrucutre Management Service(RIMS)” which I believe would be an important service considering the fact that client and business loactions may be far off. From your experience, is it just an extension of Infrastructure management services or does it require a completely new thought process?