I always knew that customer interactions are fascinating and offer great deal of learning. Thanks to blogs, I am now able to share the experiences and learning with a wider audience. Thanks a lot to the readers for your comments and feedback.
So, here is one more fascinating experience.
I was discussing the independence of the Testing team with a customer and she responded by saying “Independence of the Testing Team doesn’t mean many dismissed defects!!”. Well, we had an extremely insightful discussion in the next 30 minutes.
Her experience in one instance was that 70% of the defects uncovered by the Independent Testing Team were invalid. We spent some time on analyzing the various reasons for such a high percentage of invalid defects. Here is a summary of analysis
The first, third and the fourth factors can be neutralized by proper planning and oversight. The second factor is not that straight forward. Here, a different mindset of the testers becomes important in addition to the domain knowledge and dedication.
In conclusion, independence of Testing comes with a lot of responsibility and the responsibility is to ensure that the defects logged are valid defects.
Please do share your thoughts as I am really excited to know some of your customer interactions and experiences on such topics. Thanks again for your comments and feedback. Really appreciate it.