Phy-gital Roundtable: Breakfast Roundup from Germany and Netherlands

02 May '15 | Debjyoti Paul

German Shoppers: Meet Them in the Fast Lane to Phy-gital

15 January '15 | Ralf Reich

Shoppers Will Share Personal Information (But They Don’t Want to be “Friends”)

15 January '15 | Anil Venkat

Modernize or Perish: Property and Casualty Insurers and IT Solutions

14 January '15 | Manesh Rajendran

Benelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial

13 January '15 | Anil Gandharve

The New Omnichannel Dynamic: Finding Core Principles Across Industries

13 January '15 | Debjyoti Paul

Technology does not disrupt business – CIO day 2014 Roundup

02 December '14 | Anshuman Singh

Apple Pay – The Best Is Yet To Come

02 December '14 | Indy Sawhney

Digital transformation is a business transformation enabled by technology

01 December '14 | Amit Varma

3 Stages of FATCA Testing and Quality Assurance

06 October '14 | Raman Suprajarama

3 Reasons why Apple Pay could dominate the payments space

18 September '14 | Gaurav Johri

Beacon of Hope: Serving Growth and Customer Satisfaction

05 August '14 | Debjyoti Paul

The Dos and Don’ts of Emerging Technologies Like iBeacon

30 July '14 | Debjyoti Paul

What You Sold Us On – eCommerce Award Finalist Selections

17 July '14 | Anshuman Singh

3 Steps to Getting Started with Microsoft Azure Cloud Services

04 June '14 | Koushik Ramani

8 Steps to Building a Successful Self Service Portal

03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

What does a mobile user want?

03 January '14 | Gopikrishna Aravindan

Interactive Portals – Part 1

Posted on: 28 October '13

“A firm is successful when the costs of directing employee effort are lower than the potential gain from directing.” – Clay Shirky

Improving employee efficiency and productivity is one of the larger objectives of any enterprise. To enable employees to be efficient and productive, enterprises have embraced a myriad of approaches including processes, templates, guidelines and focused productivity applications to name a few. Majority of the employee enablement approaches would not have been possible without strong evolution and improvements in enterprise technology platforms.

Enterprise portals have been widely used within organizations as a platform to deliver applications, processes etc., that contribute to employee enablement. Organizations consider enterprise portals to be flexible, scalable to their employee needs and changing business requirements. Even though there have been tremendous amount of progress in the Enterprise portal space (including intelligent search, tag based navigation, social features, intelligent templates, support for rich media like videos etc.), organizations are still facing myriad of challenges, most notably around employee engagement – and it is obvious that without proper levels of engagement it is difficult to enable employees to be more productive and efficient.

Web sites that are hugely successful seem to be following some common traits –

  • Instantly able to “connect” with the users
  • Interesting enough for the users to re-visit the portal on a continual basis
  • Ability to provide right information at the right time to the employees across the organization in a short period of time

The “Connect” part of the engagement can be achieved through an easy to use and minimal user experience that will enable the users to traverse to the depth of the intranet with minimal training curves.

The “Re-visit” part of the engagement is more complex, and a mix of simplified features, functionalities like feedback, social collaboration and core dependencies have to be created on the portal in terms of content and applications.

The Information part of the engagement can be achieved by making the intranet interesting enough for employees –

The above points are some key thoughts on how any organization can create engaging Enterprise portals. In my next post we will turn our focus to one aspect of an Enterprise portal and see how we can make it engaging.