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06 October '14 | Raman Suprajarama

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05 August '14 | Debjyoti Paul

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17 July '14 | Anshuman Singh

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03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

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03 January '14 | Gopikrishna Aravindan

Please wait; you are in the queue

Posted on: 29 July '11

In my first blog, I spoke about a more effective way of communicating and focusing on culture rather than technology. We converted our Knowledge Management stories into comic strips because we believe – “a picture speaks a thousand words”. This was received very well internally, by Mindtree Minds.

We are looking to present these cartoon strips to the larger Knowledge Management community through this cartlog.

Please Wait

How many times in a week would you need information that you do not have access to, that resides in a silo? You stand in either a real or a virtual queue to talk to an expert who has been there – done that; knows where to find the information or how to fix it. This dependency is reason enough to leverage KM tools – be it wikis, forums, communities or a simple knowledge map.

The focus of this cartoon is on using KM tools. Our approach to usage has been voluntary and we have seen the benefits .We believe that focusing on driving compliance on KM will lead to spurious or gamed data. We also believe that some key areas need to be a part of a mandated process. At this point, I urge you to read Devdutt’s blog to see how an organization (and its people) often offers no more than lip service.

Do let me know of your experience with KM tools and adoption.

 

 

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  • Geetha

    Dear Sir,

    This cartlog is indeed priceless because, as already mentioned by you, it epitomizes what Jim Sinegal said: “A picture is worth a thousand words, and a story told appropriately is priceless.”

    Kudos to Mr. Ragesh Nair for coming up with the coined word “cartlogs”.

    And K-Med sure has a new prescriptive perspective on leveraging KM tools!

    Thank you for capturing and sharing the collective wisdom of MindTree Minds with us through this medium. And the cartoons do light up our day because they are enjoyable, refreshing and thought-provoking 🙂

    Thanks and regards,

    Geetha

    • Many thanks Geetha for your comments.
      I remember a story from one of our customers in the New England area who were complaining about poor adoption of transaction systems to be operated by their franchisees. They included cartoons on some of the web pages that brought in humour and freshness to boring web forms. Our customer claimed higher adoption by measuring the number of times people completing all steps in a transaction as against the scenario where they abandoned and resorted to reporting transactions via phone – complaining the system went slow or hung. The system actually got slower when cartoons were introduced but adoption went higher. The benefit of avoiding one phone call by driving to the web was over $5. 🙂