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02 May '15 | Debjyoti Paul

German Shoppers: Meet Them in the Fast Lane to Phy-gital

15 January '15 | Ralf Reich

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15 January '15 | Anil Venkat

Modernize or Perish: Property and Casualty Insurers and IT Solutions

14 January '15 | Manesh Rajendran

Benelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial

13 January '15 | Anil Gandharve

The New Omnichannel Dynamic: Finding Core Principles Across Industries

13 January '15 | Debjyoti Paul

Technology does not disrupt business – CIO day 2014 Roundup

02 December '14 | Anshuman Singh

Apple Pay – The Best Is Yet To Come

02 December '14 | Indy Sawhney

Digital transformation is a business transformation enabled by technology

01 December '14 | Amit Varma

3 Stages of FATCA Testing and Quality Assurance

06 October '14 | Raman Suprajarama

3 Reasons why Apple Pay could dominate the payments space

18 September '14 | Gaurav Johri

Beacon of Hope: Serving Growth and Customer Satisfaction

05 August '14 | Debjyoti Paul

The Dos and Don’ts of Emerging Technologies Like iBeacon

30 July '14 | Debjyoti Paul

What You Sold Us On – eCommerce Award Finalist Selections

17 July '14 | Anshuman Singh

3 Steps to Getting Started with Microsoft Azure Cloud Services

04 June '14 | Koushik Ramani

8 Steps to Building a Successful Self Service Portal

03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

What does a mobile user want?

03 January '14 | Gopikrishna Aravindan

Please wait; you are in the queue

Posted on: 29 July '11

In my first blog, I spoke about a more effective way of communicating and focusing on culture rather than technology. We converted our Knowledge Management stories into comic strips because we believe – “a picture speaks a thousand words”. This was received very well internally, by Mindtree Minds.

We are looking to present these cartoon strips to the larger Knowledge Management community through this cartlog.

Please Wait

How many times in a week would you need information that you do not have access to, that resides in a silo? You stand in either a real or a virtual queue to talk to an expert who has been there – done that; knows where to find the information or how to fix it. This dependency is reason enough to leverage KM tools – be it wikis, forums, communities or a simple knowledge map.

The focus of this cartoon is on using KM tools. Our approach to usage has been voluntary and we have seen the benefits .We believe that focusing on driving compliance on KM will lead to spurious or gamed data. We also believe that some key areas need to be a part of a mandated process. At this point, I urge you to read Devdutt’s blog to see how an organization (and its people) often offers no more than lip service.

Do let me know of your experience with KM tools and adoption.



Mindtree Blog Archives

Mindtree blog Archives are a collection of blogs by various authors who have independently contributed as thought leaders in the past. We may or may not be in a position to get the authors to respond to your comments.

  • Geetha

    Dear Sir,

    This cartlog is indeed priceless because, as already mentioned by you, it epitomizes what Jim Sinegal said: “A picture is worth a thousand words, and a story told appropriately is priceless.”

    Kudos to Mr. Ragesh Nair for coming up with the coined word “cartlogs”.

    And K-Med sure has a new prescriptive perspective on leveraging KM tools!

    Thank you for capturing and sharing the collective wisdom of MindTree Minds with us through this medium. And the cartoons do light up our day because they are enjoyable, refreshing and thought-provoking 🙂

    Thanks and regards,


    • Many thanks Geetha for your comments.
      I remember a story from one of our customers in the New England area who were complaining about poor adoption of transaction systems to be operated by their franchisees. They included cartoons on some of the web pages that brought in humour and freshness to boring web forms. Our customer claimed higher adoption by measuring the number of times people completing all steps in a transaction as against the scenario where they abandoned and resorted to reporting transactions via phone – complaining the system went slow or hung. The system actually got slower when cartoons were introduced but adoption went higher. The benefit of avoiding one phone call by driving to the web was over $5. 🙂