Phy-gital Roundtable: Breakfast Roundup from Germany and Netherlands

02 May '15 | Debjyoti Paul

German Shoppers: Meet Them in the Fast Lane to Phy-gital

15 January '15 | Ralf Reich

Shoppers Will Share Personal Information (But They Don’t Want to be “Friends”)

15 January '15 | Anil Venkat

Modernize or Perish: Property and Casualty Insurers and IT Solutions

14 January '15 | Manesh Rajendran

Benelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial

13 January '15 | Anil Gandharve

The New Omnichannel Dynamic: Finding Core Principles Across Industries

13 January '15 | Debjyoti Paul

Technology does not disrupt business – CIO day 2014 Roundup

02 December '14 | Anshuman Singh

Apple Pay – The Best Is Yet To Come

02 December '14 | Indy Sawhney

Digital transformation is a business transformation enabled by technology

01 December '14 | Amit Varma

3 Stages of FATCA Testing and Quality Assurance

06 October '14 | Raman Suprajarama

3 Reasons why Apple Pay could dominate the payments space

18 September '14 | Gaurav Johri

Beacon of Hope: Serving Growth and Customer Satisfaction

05 August '14 | Debjyoti Paul

The Dos and Don’ts of Emerging Technologies Like iBeacon

30 July '14 | Debjyoti Paul

What You Sold Us On – eCommerce Award Finalist Selections

17 July '14 | Anshuman Singh

3 Steps to Getting Started with Microsoft Azure Cloud Services

04 June '14 | Koushik Ramani

8 Steps to Building a Successful Self Service Portal

03 June '14 | Giridhar LV

Innovation outsourced – a myth or a mirage or a truth staring at us?

13 January '14 | Ramesh Hosahalli

What does a mobile user want?

03 January '14 | Gopikrishna Aravindan

Process Audit vs. Test Audit

Posted on: 15 February '11

Every IT services organization has a central Process Group which drives the Process Audit with an objective of initiating process improvements/changes within the organization. So why does one need a separate Test Audit and what is the value addition as per quality management?

While Process Audits look into the documents from the point of view of presence and completion, test audits tend to dig deep and judge completion solely from the point of view of the project under audit. While Process Audits look into the project more from a standard or model compliance audit point of view, test audits look into the projects more from technology compliance and business/project end objective compliance.

We have seen several times that test organizations are apprised of the issues and the risks only after customer escalations and that too probably in the midst of a critical release where any intervention would permanently dent the customer’s confidence. Test Audits aim at resolving the above situations by helping teams in identifying the right strategies, plans and metrics, potential risks and strategizing the contingencies for their projects.

The detailed review of the testing artifacts ensuing the discussion helps in targeting the root cause for several issues in the project and further recommendations aim at resolving them.

Does it really work in the practical environment? Yes, it certainly does. MindTest™, Mindtree’s integrated test methodology, has Test Audits as part of its process. A data point from last 25+ Test Audits that MindTest™ conducted has recommendations ranging from as simple as writing elaborate test cases to changing the entire testing strategy. Analysis of the data collected from the customized checklists and templates form the basis of the audit recommendations.

The result? As we all know people take time to accept changes and it was no different for the first few test audits where recommendations looked into changing the entire test strategy, but gradually customers started appreciating and valuing what the Test Audits brought forth in the form of test metrics and other analytics. It not only helped them in understanding the project status but also instilled their confidence in the ability of Mindtree team. Since an external auditor was involved in the test audits the recommendations were completely unbiased and provided the outsiders view on the project scenario. This was more like getting the end users perspective in house even before the first phase of test execution! A proper execution then would mean smooth test execution, minimal risks, ability to take correct decisions, and finally predictability in product / application quality.

In summary, if you have an Independent Test organization which is accountable for product quality, Process Audit is just not enough. Test Audit and Process Audit together enhance the value.

Mindtree Blog Archives

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