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5 Ways to Increase Your Infrastructure Management ROI

Posted on: 03 December '15
Ram C Mohan
Ram C Mohan
Executive Vice President and Global Head - Infrastructure Management Services

A Forrester Consulting 2015 Total Economic Impact study examined the return on investment (ROI) companies can achieve by engaging Mindtree Infrastructure Management Services (IMS). The study identified costs, benefits, flexibility, and risk factors for an existing Mindtree customer – and how Mindtree helped them achieve 104% ROI in just 6.8 months.

The customer, one of the largest and successful investment firms with over $180 B assets, chose Mindtree over several IMS providers based on its pricing and a model that allowed them to co-manage the infrastructure. Mindtree was engaged to provide data center infrastructure management, end user support, and application support.

The analysis of the IMS engagement identified five ways that Mindtree helped improve infrastructure management ROI. We believe this approach can help your organization reduce its infrastructure management costs and achieve a rapid ROI.

1. Automation

Automating basic support capabilities streamlines efforts and reduces errors by eliminating manual entry. After Mindtree automated support ticket management, more than 99% of the customer‘s tickets have been initiated by automated monitoring, and an average of 54,000 tickets have been resolved each year.

2. Infrastructure consolidation

Companies can avoid costs for unnecessary software licenses and hardware with infrastructure consolidation. As a result of consolidation projects, Mindtree was able to eliminate 70 servers from the IT environment.

3. Staff hiring reduction

For an environment of 400 to 500 devices and hundreds of terabytes in databases with a recent annual growth rate of 100% in storage demand, the customer estimated at least 50 to 70 full time employees (FTEs) would be needed to support the organization‘s main business units and its newly acquired business unit. By engaging Mindtree IMS, the company avoided these hiring demands.

4. Ad hoc development and support

This work can range from deploying new servers to development and management of a SharePoint environment. These tasks are typically not included in the IMS contract. The customer‘s main business units and newly acquired business unit both estimated asking Mindtree resources for ad hoc work at least once per month. The main business units typically offload ad hoc projects that take 75 to 80 hours, and the newly acquired business unit typically offloads ad hoc projects that take 80 to 120 hours.

5. Integration and transition efficiency

Quickly and effectively transitioning into the customer‘s environment and replace an incumbent provider is important to delivering a rapid ROI. For the financial services organization, Mindtree inherited an environment without any overlap in service from the incumbent – even certain administrator passwords were not transitioned. Under these circumstances, the customer noted the challenges and highlighted that working with Mindtree closer as a partner instead of an outsourcer has led to a smoother transition and agreement on roles and responsibilities.

The bottom line

After providing IMS services, the customer realized more than $19 million in cost savings resulting from the five areas described above, including almost $700,000 in service cost effectiveness. Mindtree plans to gain more experience and become more efficient in managing the customer‘s environment each year. This efficiency gain is translated into a 15% saving, which the customer chose to apply for scale instead of an actual contract value reduction.

If your organization is looking for ways to reduce infrastructure management costs, improve efficiency, Mindtree has the people, processes and experience to help you achieve your goals and while delivering a rapid ROI. The infographic below provides a quick view of the benefits Mindtree infrastructure management services delivered for one of our customers.

5 Ways to Increase Your Infrastructure Management ROI

Want to learn more about increasing your infrastructure management ROI?

Download the Forrester Total Economic Impact study

Ram Mohan is currently working as EVP and Global Head of Infrastructure Management Services at Mindtree Ltd. In this role he manages business and delivery of this business across the globe. As a founding member of three successful start-ups in Infrastructure Management and Technical Support Services, Ram is a distinguished speaker in many Infrastructure and Support forums and seminars. He has also taught MBA (IT) students of Symbiosis International University. Ram Mohan has 27 years of experience in Infrastructure Management and Technical Support. He has been in senior management positions for the last 15 years. Prior to Mindtree, he was EVP (operations) of e4e. He was the founder and COO of Vinciti Networks, specialized service provider in Infrastructure Management and Technical Support. Ram also worked in Support division of Wipro for 11 years in various capacities from customer support to business development. He helped formation of Wipro's Global Support division in 1997, which is now Global Infrastructure Services division. Ram also worked as a Systems Manager in MPACT Immedia, Michigan, USA from 1993 to 1997, thus acquiring the multifaceted experience in Infrastructure Management, from operations to business development. He also has experience of working both in service organization and product companies. Ram holds Bachelor of Electronics Engineering degree with distinction from Bangalore University.