A Forrester Consulting 2015 Total Economic Impact study examined the return on investment (ROI) companies can achieve by engaging Mindtree Infrastructure Management Services (IMS). The study identified costs, benefits, flexibility, and risk factors for an existing Mindtree customer – and how Mindtree helped them achieve 104% ROI in just 6.8 months.
The customer, one of the largest and successful investment firms with over $180 B assets, chose Mindtree over several IMS providers based on its pricing and a model that allowed them to co-manage the infrastructure. Mindtree was engaged to provide data center infrastructure management, end user support, and application support.
The analysis of the IMS engagement identified five ways that Mindtree helped improve infrastructure management ROI. We believe this approach can help your organization reduce its infrastructure management costs and achieve a rapid ROI.
Automating basic support capabilities streamlines efforts and reduces errors by eliminating manual entry. After Mindtree automated support ticket management, more than 99% of the customer‘s tickets have been initiated by automated monitoring, and an average of 54,000 tickets have been resolved each year.
Companies can avoid costs for unnecessary software licenses and hardware with infrastructure consolidation. As a result of consolidation projects, Mindtree was able to eliminate 70 servers from the IT environment.
For an environment of 400 to 500 devices and hundreds of terabytes in databases with a recent annual growth rate of 100% in storage demand, the customer estimated at least 50 to 70 full time employees (FTEs) would be needed to support the organization‘s main business units and its newly acquired business unit. By engaging Mindtree IMS, the company avoided these hiring demands.
This work can range from deploying new servers to development and management of a SharePoint environment. These tasks are typically not included in the IMS contract. The customer‘s main business units and newly acquired business unit both estimated asking Mindtree resources for ad hoc work at least once per month. The main business units typically offload ad hoc projects that take 75 to 80 hours, and the newly acquired business unit typically offloads ad hoc projects that take 80 to 120 hours.
Quickly and effectively transitioning into the customer‘s environment and replace an incumbent provider is important to delivering a rapid ROI. For the financial services organization, Mindtree inherited an environment without any overlap in service from the incumbent – even certain administrator passwords were not transitioned. Under these circumstances, the customer noted the challenges and highlighted that working with Mindtree closer as a partner instead of an outsourcer has led to a smoother transition and agreement on roles and responsibilities.
After providing IMS services, the customer realized more than $19 million in cost savings resulting from the five areas described above, including almost $700,000 in service cost effectiveness. Mindtree plans to gain more experience and become more efficient in managing the customer‘s environment each year. This efficiency gain is translated into a 15% saving, which the customer chose to apply for scale instead of an actual contract value reduction.
If your organization is looking for ways to reduce infrastructure management costs, improve efficiency, Mindtree has the people, processes and experience to help you achieve your goals and while delivering a rapid ROI. The infographic below provides a quick view of the benefits Mindtree infrastructure management services delivered for one of our customers.
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